FAQ

If you change your opinion on an article or a total order you can cancel it within 14 days and send back the jewelery.

Yes. You can select the "guest" option while going through the ordering process.

No, there is no order limit for us. Please note that some payment options have daily limits. In this case we recommend to complete the order and to make the payment on several days with the order number sent to you. You can also contact our customer service at any time.

You can order bye Bank Transfer, Paypal, Sofortüberweisung, credit card or Klarna payment.

You can return the item to us up to 14 days after receipt.

14 days after receipt of the goods you have the possibility to return purchased items within Germany free of charge. If you give us the correct size, we can send you the appropriate replacement.

You have 2 years warranty on all production-related defects of our articles. If something breaks your jewelry within this period, please contact our Customer Support by phone or e-mail. Within Germany you can send us your article free of charge and we repair it.

Your jewelry will be produced for you immediately after ordering. It depends on the order situation, in exceptional situations (Christmas, special events, etc.) it may take a little longer. We ask for your understanding.

The delivery time after dispatch depends on your order country and the delivery company. It can take anywhere from one to several days in Germany, from two to several days in other European countries, and from one week to the rest of the world.

Please keep in mind that we have no influence on the delivery time after shipment.

All our items are delivered in high quality black packaging.

Our bracelets are available in five sizes: XS (14-16 cm), S (16-18 cm), M (18-20 cm) and L (20-22 cm) and XL (22-24). Please measure your wrist size. If this is not possible, we recommend the size S for women, the size M for men with an average stature, and the size L for men with strong stature.
On request, we also manufacture special sizes, which are larger or smaller, at no extra charge. Please contact our customer service.

We process exclusively natural precious diamonds.

We gild silver jewelery with a high-quality, durable 2 micron gilding. 18k stands for 750 gold.

The string is made of nylon. This is connected to our jewelry elements via the oriental knotted macrame and is particularly stable and resistant.

We strongly advise against contact with water. The string may be colored by chlorine or salt in the water. Salt water also affects the high-quality gilding and causes a rapid abrasion of the gold.

Yes. According to the corresponding EU regulation, each of our articles is free of nickel.

We produce all silver and gold pieces in full casting. This means you are not hollow. This results in a long service life as well as a high value due to the increased material expenditure. Depending on the model and size ordered, the face can be between 20-50 grams.

We are honored and pleased and that you like our jewelry and you appreciate it. Please contact our support team. (Influenzer@klitzingjewels.de)

We are always interested in cooperating with influentials who like our product. Please contact our support team. (Influenzer@klitzingjewels.de)